We aim to dispatch all orders within 24 hours once payment is received and confirmed. During busy periods, dispatch may take up to 48 hours. It is the buyer's responsibility to ensure the correct address is entered during checkout.
Anaqa Inspired cannot be held responsible for lost items due to incorrect address details.
Standard Delivery: £4.65 – FREE for orders over £100 – Delivered via Royal Mail 2nd Class Recorded Service within 2-5 working days.
Royal Mail 1st Class: £5.49 – Delivered via Royal Mail 1st Class Recorded Service within 1-3 working days.
DPD Standard: £5.99 – Delivered within 1-2 working days.
Next Day Delivery: £9.75 – Delivered via Royal Mail Next Day by 1 pm service. Order must be placed by 11 am to ensure same-day dispatch.
USA Delivery: $30 – FREE for orders over $500 – Shipping price may vary depending on the number of items in the order.
Important Notes:
- Delivery timeframes refer to working days (Monday to Friday, excluding public holidays).
- For multiple-item orders, delivery charges may vary based on weight.
- Free shipping promotions will be fulfilled using our Standard Delivery service. For expedited delivery, customers may select and pay for an alternative shipping option.
In cases where the actual delivery cost incurred by Anaqa Inspired is less than the shipping fee paid by the customer, surplus funds may be used to cover packaging expenses. If the customer has paid significantly more than the actual delivery cost, a refund of the excess will be issued.
Shipping Responsibility
Once the item has been shipped, it becomes the responsibility of the courier. Anaqa Inspired cannot be held accountable for any delays caused by the courier.
Customs and Duties
- The shipping fee or order total does not include customs or duties. Any applicable charges will be levied by the customs authorities in your country and are the responsibility of the customer.
- Anaqa Inspired has no control over customs fees or associated costs.
- If a parcel is returned to Anaqa Inspired due to unpaid customs fees, any outstanding freight or additional charges associated with the return shipment will be deducted before processing a refund. Only the item value will be refunded; shipping fees and additional charges are non-refundable.
Brexit-Related Customs Fees
Following the implementation of new Brexit rules, shipments to Europe may incur customs fees. It is the customer's responsibility to clear any customs fees that may arise during the delivery process.